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This October, AFC Toronto is joining the Canadian Cancer Society’s Soccer for Cancer campaign, bringing our players, supporters and community together to raise funds in support of breast cancer research.
Make a direct contribution through AFC Toronto’s Soccer for Cancer fundraising page.

FAQs

Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch within 1 business day.



Shipping and Delivery

Shipping typically takes 3-7 business days once the order has been processed and if the item is in stock.

At this time we ship only to Canada. We hope to expand our shipping options in the future.

Currently, expedited shipping is not available. We aim to process and ship orders swiftly using standard shipping. We plan to add expedited shipping options in the future. Thank you for your patience.

Yes, we do! Free standard shipping in Ontario is automatically applied when you spend a minimum of $150, before taxes and after discounts.

Yes, once your order is shipped, we will email you a tracking number. You can use this number to track your order and estimated delivery date.


Return Policy

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Exchanges are not offered at this time.

Eligibility for Returns
  • Products must be returned within 30 days of delivery of the items.
  • Items must be in their original condition: unwashed, unworn, and with all original tags
    • and packaging intact.

Additional Information
  • We reserve the right to refuse returns that do not meet our return policy criteria.
  • We are not responsible for items lost or damaged during the return shipping process.
  • Refunds do not include any shipping or handling charges, except in cases where we have made a shipping error.

Shipping charges are generally non-refundable if you have incurred them. However, exceptions are made if the error was on our part, such as shipping the incorrect item or a defective product. Please contact our customer service team at customerservice@genumark.com to discuss any specific concerns regarding shipping charges under these circumstances. We're here to help and ensure your satisfaction.

Once we process your refund, it typically takes between 3-5 business days for the refund to appear on your credit card statement. The exact timing can vary depending on your card issuer's policies. If you do not see the refund within this timeframe, we recommend contacting your card issuer for further information.

How to Return or Exchange
  1. Please reference your packing slip and contact customerservice@genumark.com to request a return.
  2. You will be provided a Return Authorization number to put on your package which will initiate a refund.
  3. Pack and Ship: Pack the items securely in the original packaging if possible and attach the Return Authorization number to the outside of the box. Packages must be returned Prepaid using the carrier of your choice (Note: C.O.D. deliveries are not accepted)
  4. Receive Your Refund (if applicable): Once we receive and inspect your returned items, we will process your refund. Refunds will be credited to the original method of payment within 7-10 business days of receiving your return.


Contact Us

You can contact our customer support team through email at customerservice@genumark.com. We strive to respond to all inquiries within 2 business days. We're here to help with any questions or concerns you may have!